Frequently Asked Questions
The things parents ask us most often, answered in plain language.
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How do I know a toy is right for my child’s age?
Every product page lists a minimum age, and the shop can be filtered by age band from the Shop by Age section on the home page. The age on the label is a safety minimum, not a difficulty rating — it usually reflects small parts rather than how hard the toy is to play with.
Are the toys safe for babies and toddlers?
Toys listed for ages 0+ are chosen without small detachable parts. If you are buying for a child under three, stay within the Under 3s band and check the product page for any warnings.
Can I change or cancel an order after placing it?
Get in touch as soon as you can through the contact page. Orders that have not yet been dispatched can usually be changed or cancelled.
Do you gift wrap?
Yes. Gift wrapping is included on qualifying orders — the current threshold is shown on the home page.
How do I track my order?
You will get a confirmation when the order is placed, and tracking details once it is dispatched.
What if something arrives damaged?
Send us a photo within a few days of delivery and we will replace it or refund you. See Returns & Refunds for the full process.